Tag Archives: disability

HRA in News: Bring HandyDART back in-house

July 7, 2025

Langley Advance website. Headline "Letter: Bring HandyDART back in-house" Image of a HandyDART in Traffic.

Premier David Eby is urging us all to “buy B.C., buy Canadian” and commits his government to “buying Canadian first.” So you might think that crucial public services would be at the top of that buy-Canadian list.

Yet in Metro Vancouver, one of those services – HandyDART, which serves seniors and people with disabilities – is operated by Transdev: a giant French corporation. And American corporations are already circling, as Transdev’s contract is expiring.

But that could change soon. TransLink’s board of directors was expected to vote to either operate HandyDART in-house with public sector workers – “insourcing” – or contract out again (likely to a foreign company) at their June meeting. Now the decision has been delayed, apparently to give Eby’s government time to study the issue. The choice ought to be clear. Instead of paying senior managers and wealthy investors in other countries, every part of TransLink should be staffed and run by people working here in B.C.

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HRA in News: Some HandyDart Riders Wanted Change. TransLink Didn’t Deliver

Tyee on line article "Some HandyDART Riders Wanted Change: TransLink Didn't Deliver. Image: "We Love HandyDART" Sign at demonstration:

“Beth McKellar is co-founder of the HandyDart Riders’ Alliance and has used HandyDart to get around for 25 years. She’s also frustrated by the board’s decision.

“They’re spending all this money on highly paid consultants when they could be having all this free consultation with their drivers and clients. But they don’t listen to us,” she said. “It’s so discouraging and upsetting.”

McKellar is also frustrated with Transdev’s reliance on taxi drivers to fill in service gaps.

HandyDart drivers are trained to offer door-to-door service, while taxi drivers expect you to load your own walker in the trunk, she said. “If I could do that I wouldn’t need HandyDart,” she added.

Taxis accounted for 24 per cent of total HandyDart rides in 2023 and 23 per cent in 2024.

Read the full article in The Tyee at https://thetyee.ca/News/2025/07/04/Some-HandyDart-Riders-Wanted-Change/

Find out more about the Save Our HandyDART campaign at https://saveourhandydart.ca/

HRA in the News: Riders and Drivers Urge TransLink to Bring HandyDart In-House

Image of Tyee article titled Riders and Drivers Urge TransLink to Bring HandyDART In-House

“Beth McKellar, chair of the HandyDart Riders’ Alliance, has been using HandyDart services for 20 years. She says she loves her bus drivers — but not the way the company is run.

To get a ride you have to wait on hold for 20 minutes before being able to speak with dispatch and you never know if it’s a bus or a taxi that will pick you up, she says. A taxi driver might not know how to help you get to the vehicle or help with your seatbelt the way a bus driver does, she says, which means passengers have to constantly advocate for their safety.

The passengers she worries about the most are chemotherapy and dialysis patients who might miss a pickup time at the hospital because their treatment ran long. They then have to wait for several hours for the next available ride.

“They’re so sick and just want to go home, not to wait three hours in the hospital for a ride,” McKellar said. “That’s just cruel.”

Read the full article at https://www.thetyee.ca/News/2024/07/26/Riders-Urge-TransLink-HandyDart/