“Beth McKellar is co-founder of the HandyDart Riders’ Alliance and has used HandyDart to get around for 25 years. She’s also frustrated by the board’s decision.
“They’re spending all this money on highly paid consultants when they could be having all this free consultation with their drivers and clients. But they don’t listen to us,” she said. “It’s so discouraging and upsetting.”
McKellar is also frustrated with Transdev’s reliance on taxi drivers to fill in service gaps.
HandyDart drivers are trained to offer door-to-door service, while taxi drivers expect you to load your own walker in the trunk, she said. “If I could do that I wouldn’t need HandyDart,” she added.
Taxis accounted for 24 per cent of total HandyDart rides in 2023 and 23 per cent in 2024.
Read the full article in The Tyee at https://thetyee.ca/News/2025/07/04/Some-HandyDart-Riders-Wanted-Change/
Find out more about the Save Our HandyDART campaign at https://saveourhandydart.ca/